CRA Is Moving Business Mail Online: What This Means for Your Business

As part of its ongoing digital modernization, the Canada Revenue Agency (CRA) has announced that starting May 12, 2025, most CRA correspondence for businesses will move to online mail by default.

This change will impact how your business receives important notices, refund information, audit letters, and requests for documentation. At Senova CPA Inc., we want to ensure you are prepared and understand how this shift affects you—and how we can support you through it.

What Is Changing?

Currently, many businesses receive CRA mail in paper form. Starting May 12, 2025, businesses using My Business Account (MyBA) will receive CRA mail electronically. This includes:

• Notices of Assessment and Reassessment
• GST/HST reminders and notices
• Payroll and corporate tax correspondence
• Audit and review requests

If your business has MyBA access, you will no longer receive these documents by mail unless you opt out.

Why Is the CRA Making This Change?

The CRA’s transition to online mail aims to:

• Deliver correspondence faster and more securely
• Reduce costs for businesses and the CRA
• Minimize the risk of lost or delayed mail
• Support environmentally sustainable practices

For business owners, this shift can streamline your document management, provided your MyBA is actively monitored.

How Senova Can Support You

At Senova we help our clients navigate CRA changes efficiently so they can remain compliant and avoid missed deadlines or overlooked requests that could lead to penalties.

Here is how we can help:.

• Set up and optimize your CRA My Business Account to ensure you receive notifications reliably.
• Monitor your CRA accounts on your behalf (with your authorization) so you never miss important notices.
• Guide you through responding to CRA requests received electronically, including audit or review letters.
• Review your document management practices to align with a paperless CRA environment.

What You Need to Do Now

• Ensure your My Business Account is set up and that your contact information is current.
• Set your notification preferences so you receive an email or text alert when new mail arrives in your CRA portal.
• Develop a system to check your MyBA regularly (at least once a week) if you are managing it yourself.
• Connect with us if you would like our team to assist you in monitoring and managing your CRA correspondence to reduce administrative burden.