Privacy Policy

At Senova we are committed to protecting your privacy and upholding the highest standards of confidentiality. As a professional accounting firm located in British Columbia, Canada, we are governed by ethical obligations of confidentiality and the applicable personal-information protection laws. This Privacy Policy sets out how we collect, use, disclose, retain and safeguard personal information in our possession as part of providing our services.

Accountability

Senova CPA Inc. is responsible for all personal information under our control. We have designated a Privacy Officer who is accountable to senior management for our privacy practices. Should you have any questions or concerns about how we handle personal information, you may contact our Privacy Officer: Sayed Hussaini at 604-771-8497 or shussaini@senovacpa.ca

Identified Purposes

We will only collect, use or disclose personal information for the following identified purposes:

  • To provide professional accounting, auditing, tax, advisory and related services to our clients.
  • To comply with applicable laws, regulatory requirements or orders of a court or tribunal (including the Canada Revenue Agency).
  • To respond to inquiries from clients or prospective clients about our services.
  • To send clients and contacts updates about accounting, tax or assurance matters that we believe may be of interest.
  • To establish and maintain business relationships, manage engagement files, and maintain our client records.
    If we propose to use or disclose personal information for a new purpose not identified above, we will seek your consent unless otherwise permitted or required by law.
    • Consent

    We rely on appropriate consent for the collection, use and disclosure of personal information. Consent may be express (written, oral or electronic) or implied (through the client’s conduct) depending on the sensitivity of the information and the context. You may withdraw consent at any time by contacting our Privacy Officer; however, withdrawal may affect our ability to provide services.

    Limiting Collection, Use and Retention

    We collect only the personal information that is reasonably necessary to fulfill the identified purposes. Information is collected by fair and lawful means. We retain personal information only for as long as necessary to fulfill the identified purposes or as required by law or professional obligations. After that, the information is destroyed, erased or made anonymous. If personal information is used to make a decision that directly affects you (for example, whether we engage you as a client), we will retain that information for at least one year so you may request access to it.

    Accuracy

    We will make reasonable efforts to ensure that the personal information in our records is accurate, complete and up-to-date as required for the purposes for which it is used.

    Safeguards

    We will protect personal information by appropriate security safeguards, taking into account its sensitivity, storage medium and location. These safeguards may include secure office premises, locked filing cabinets, access controls, passwords, encryption, firewalls, regular backups, confidentiality agreements with staff and third party service providers, and other appropriate security measures.

    Limiting Collection, Use and Retention

    We collect only the personal information that is reasonably necessary to fulfill the identified purposes. Information is collected by fair and lawful means. We retain personal information only for as long as necessary to fulfill the identified purposes or as required by law or professional obligations. After that, the information is destroyed, erased or made anonymous. If personal information is used to make a decision that directly affects you (for example, whether we engage you as a client), we will retain that information for at least one year so you may request access to it.

    Openness and Access

    We will make available upon request information about our policies and practices relating to the management of personal information, including the name/contact of our Privacy Officer, the types of personal information collected, how it is used and to whom it may be disclosed. Upon request, we will provide individuals with access to their own personal information in our possession or control, subject to limited exceptions permitted by law (for example, solicitor-client privilege or professional confidentiality).Should you wish to correct or update your personal information, we will accommodate your request within a reasonable time.

    Challenging Compliance

    If you believe our firm has not complied with our Privacy Policy or the applicable privacy legislation, you may direct any inquiries or complaints to our Privacy Officer. We will investigate and respond promptly. If you are not satisfied with our response, you may contact the Office of the Information and Privacy Commissioner for British Columbia at 1-250-387-5629 (or toll-free 1-800-663-7869) to learn about your rights.

    If you have any questions, concerns or wish to withdraw consent or request access to your information, please contact our Privacy Officer.

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